Things Best Said

Just finished it. Gorgeous movie, well told.

I wish work had snow days, too…

Just thought I’d change things up a bit.

(i’m talking about the website, btw)

Folks, I’m not foolish enough to think that the electronics we purchase will last forever. Nor am I under the assumption that most tech support people are trying to “shuck and jive” me. But…

In November of 2006 I bought a 50″ Maxent plasma tv (product name: mx-50×3, model number: p500150×3, manufactured May 2006) . I really liked it. It was enough screen real estate to make my movie viewing a true experience. And, for 11 glorious months I enjoyed pristine pictures on my tv.

Then, about October 15th of 2007 something strange happened to my TV. I fired it up saturday to watch a Star Wars flick (yup, I’m a geek) and there was something wrong. Pixels were shifted off to the side and there were these large distorted areas where whole blocks of pixels were swapped. It’s kinda hard to describe except that it looked something like a portion of The Matrix was viewable on my TV. In any case, the picture was unwatchable.

Hoping this was a minor glitch in the system (and would soon go away) I took a few snapshots. I figured these might help diagnose the problem later on if it did come back. Well, it never went away.

So, I did what anyone in my position would have done. I looked online for some FAQ of how to reset the system -there wasn’t any. Next I called 1-888-373-4368 number for technical support found at Maxent’s website. After wading through a few automated messages I ended up talking with someone named Desire.
I explained the situation and let her know that while I couldn’t explain it fully I did have pictures.As a former tech support person I explained the steps I had taken:
• shutting down overnight
• unplugging the unit for more than 5 minutes
• changing inputs (composite, component, HDMI, Y/C)
• changing sources

She explained that there was nobody for me to talk with on a saturday so I should send all the information directly to herI did just that. And waited. And waited. I finally got fed up and bought another TV while the Maxent sits in my home office unused, lonely and with this debilitating issue.

So, if anyone out there wants to help me out and contact someone you know (or think you know at Maxent / Regent USA) I’d be in your debt to the tune of a TV. Yup, you read that right. If you help get it fixed…it’s yours! All 50 amazing inches of pixels can be yours for some simple legwork.

Help me help you.

Roy Scheider - 1932 - 2008

Say hello to Quint for us. By the way, Blue Thunder was always better than Airwolf.